Terms of Service

1. Acceptance of Terms

By accessing and using cralpkresearch.com and our services, you accept and agree to be bound by these Terms of Service. If you do not agree to abide by these terms, please do not use this service.

2. Definitions

"Service": All services provided by Cralpk Research including but not limited to surveys, sampling, data collection, and technology platforms.

"Client": Any organization or individual using our services under a contract or agreement.

"Respondent": Any individual participating in research conducted through our services.

3. Use License

Permission is granted to temporarily download one copy of the materials (including information and software) from our website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

4. Disclaimer

The materials on Cralpk Research's website are provided on an 'as is' basis. Cralpk Research makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

5. Limitations

In no event shall Cralpk Research or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Cralpk Research's website, even if Cralpk Research or an authorized representative has been notified orally or in writing of the possibility of such damage.

6. Accuracy of Materials

The materials appearing on Cralpk Research's website could include technical, typographical, or photographic errors. Cralpk Research does not warrant that any of the materials on its website are accurate, complete, or current. Cralpk Research may make changes to the materials contained on its website at any time without notice.

7. Materials and Content Ownership

The materials on Cralpk Research's website are owned or controlled by Cralpk Research. Unauthorized use of these materials is prohibited and may violate copyright, trademark, and other laws. The user retains all rights to any content they submit.

8. Data Ownership and Usage Rights

• Research Data: Client owns all research data collected through our services, including respondent responses, analyses, and reports
• Service Data: Cralpk retains data about service usage for operational and analytical purposes
• Confidentiality: Both parties agree to maintain confidentiality of proprietary information
• Respondent Privacy: Respondent data is treated according to our Privacy Policy and applicable laws

9. Pricing and Payment

• Services are provided according to agreed pricing in separate contracts or quotes
• Invoices are typically issued upon project completion
• Payment terms are generally Net 30 unless otherwise specified
• Late payments may incur additional fees as specified in contracts
• Prices are subject to change with 30 days notice

10. Quality Guarantees

Cralpk Research commits to:

• 99.8% data accuracy rate
• Compliance with ESOMAR guidelines and ISO 20252 standards
• GDPR and CCPA compliance
• Real-time quality monitoring during projects
• Responsive support for data quality issues

11. Limitations of Liability

To the fullest extent permissible under applicable law, in no event will Cralpk Research's total liability to you for all damages, losses, or causes of action exceed the amount you paid for the service in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Cralpk Research from any claims, damages, losses, liabilities, and expenses arising from your use of the service or violation of these terms.

13. Termination

Cralpk Research may terminate your access to the service at any time for violation of these terms. Upon termination, all rights granted are immediately revoked.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

15. Changes to Terms

Cralpk Research reserves the right to revise these terms of service at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

Last Updated: June 24, 2025